continental airlines flight 55

We couldnt afford to have people hoarding ideas or sapping enthusiasm as we built our new organization. Ill never know what possessed me to say that. Read more about this topic: Continental Airlines, An element of exaggeration clings to the popular judgment: great vices are made greater, great virtues greater also; interesting incidents are made more interesting, softer legends more soft.Walter Bagehot (18261877), We are the men of intrinsic value, who can strike our fortunes out of ourselves, whose worth is independent of accidents in life, or revolutions in government: we have heads to get money, and hearts to spend it.George Farquhar (16781707), 113 fatalities, No passengers killed on DC-10. Even though the turnaround is over, we wont forget the lessons we learned from it. [1], While taking off from Charles de Gaulle Airport, the aircraft ran over debris on the runway, causing a tyre to blow up and disintegrate. If not, we'll show you the next-best options, by price or journey length. According to a report in a British newspaper, by journalist David Rose, the crash had "more than one contributing factor, most of which were avoidable. They knew how to treat customers right, and we moved quickly to let them do just that. It was nearly the deadliest aviation accident in history. The video is produced for our semiannual employee meetings, when we travel to nine locations to update everyone on our progress. Four dogs back, the look and smell stays the same. People want to be led, not managed, in a time of crisis. You run the company. Then I walked out. . Couple fear strike by nurses . We search 500+ sites to find you the cheapest flights. We quickly set up a cleaning schedule that tripled the number of times the airplanes are cleaned, cockpits included. get people to their destinations on time and with their bags . The accident investigation revealed that Air France 4590's right front tire on the left main landing gear was destroyed after having run over a strip of metal debris shed by a Continental Airlines DC-10-30, which departed on the runway just five minutes prior. On May 3, 2010, the airline announced it had agreed to be acquired by UAL Corporation, with the transaction closing by September 17, 2010. Make Reliability a Reality was the product plan: we were going to transform the customers experience with us. Management then had to borrow from pawn shops to keep the company afloat, which increased interest expenses. Filter your search by airline. Our maintenance team worked their fannies off, and Continentals handsome new image was everywhere. Continental Airlines Flight 1404 From Wikipedia, the free encyclopedia Continental Airlines Flight 1404 was a Continental Airlines flight from Denver International Airport in Denver, Colorado, to George Bush Intercontinental Airport in Houston, Texas. The passengers were on their way to board the cruise ship MS Deutschland in New York for a 16-day cruise to Manta, Ecuador. It was pure common sense. The type was finally retired in 2003: May at Air France; October at British Airways. Many companies in crisis mode will change the CEO or president and leave it at that. But Gordon and I didnt bother with them. And they are right: saving Continental wasnt brain surgery. Only after that has begun can you move on to making moneythe subject of the next principle. But at the beginning of the turnaround, there was so much wrong with the companyso many parts of it to fixI really felt as if one little misstep could have brought us down. Finally, they had to be team players, willing to treat everyone with dignity and respect in an extremely collaborative environment. This communiqu was the result of the NTSB's investigations of four Air France Concorde incidents during a 20-month period from July 1979 to February 1981. We needed to start serving food when people were hungry. CONTINENTAL AIRLINES FLIGHT 1713 NOVEMBER 15TH, 1987 Dead Of Winter - Continental Airlines Flight 1713 X Pilot 130K subscribers Subscribe 124K views 4 years ago Thanks for watching. You know this this plane was the same plane that caused the Concorde We knew that the two of us could not save Continental on our own. But a few minutes later, the creditors came to my office and asked me to come back in. The scenes in this video are from Air Crash Investigation documentary.Music: I Am a Man Who Will Fight for Your HonorArtist: Chris ZabriskieNone Of Them Belo. Throughout that week, Gordon and I held several dinner meetingsdubbed our Last Suppersat his house. We went through the entire organizationfrom the highest supervisors to the baggage handlers. If you. Continental Airlines has undergone a dramatic and profitable turnaround in the past several years. In order to make up for these increased expenses, management cut costs further. They began ranting and raving. He moved into the CEOs office, and I moved into his old office. It joined the Air France fleet full-time in 1980. August 1981: British Airways (BA) plane taking off from New York suffered a blow-out, damaging landing gear door, engine, and fuel tank. There were forms for employees suggestions on how to improve the operations, but the suggestions disappeared into a black hole. With the right travel insurance, you wont lose out on money if your flights with Continental Airlines are changed or cancelled or your trip is cut short. They created a model that works when you have little time and less moneyas well as when you have more of both. Do you know what happened? I was still with Bain, in the midst of my first assignment for Continental. Gordon and I werent totally convinced that Continental could be saved, even with our plan. Continental ranked tenth out of the ten largest U.S. airlines in all key customer-service areas as measured by the Department of Transportation: on-time arrivals, baggage handling, customer complaints, and involuntary denied boardings. But I would argue that people have fun at work when they are engaged, when their opinions are respected. In October 1994, Continentals CEO resigned. Earn badges to share on LinkedIn and your resume. We have a great time riding in Brinks trucks distributing profit-sharing checks every Valentines Day. We just talked at every opportunity about our plans for the airline and how we were going to accomplish them. But it was a tough and emotional time for everyone. So cultivating honesty, trust, dignity, and respect becomes the job of the leaders. We had a week to put together a turnaround plan for Continental and develop a pitch to the board to name Gordon the CEO. Deciding to focus more on customers desires rather than on cutting costs is actually the easy part. All airlines. A version of this article appeared in the. The same employees who used to tear the patches from their shirts so no one would know they worked at Continental have increased their purchases of hats, caps, T-shirts, and the like for themselves and their friends by more than 400%. Leaking fuel gushing out from the bottom of the wing was most likely ignited either by an electric arc in the landing gear bay (debris cutting the landing gear wire) or through contact with hot parts of the engine. He wanted to meet for breakfast the next morning, and I quickly agreed. If it's cheaper to travel to/from a nearby airport, we'll alert you. I took them through the current situation, what we were doing to fix it, and the help we needed from them. In fact, for 15 years, the way to get ahead at Continental was to torpedo someone and then take his or her job. We have big plans for Continental and mustnt lose our momentum. The NTSB described those incidents as "potentially catastrophic", because they were caused by blown tyres during takeoff. Cheap Roundtrip Fares to Amsterdam from: (per person, including taxes and fees) New York $ 414. [3]:118[BEA 4] A 30-centimetre (12in) spacer normally keeps the left main landing gear in alignment, but it had not been replaced after recent maintenance; the BEA concluded that this did not contribute to the accident. From the Magazine (SeptemberOctober 1998). We could either declare bankruptcy or we could try to convince our creditors that the Go Forward Plan was going to work and then craft a very quiet restructuring. [3]:17 However, the aircraft had passed V1 speed, at which point takeoff is considered unsafe to abort. The rest of the employees, led by a baggage handler who was also being relocated, stood up and defended me, one after another, for 20 minutes. Flight 46, on a flight from Midland, Texas to Kansas City, Missouri suffers vibration just after takeoff and goes into a dive; the flight crew managed to make a wheels-up landing in an open field. [43] Air France stopped flights in May 2003, followed by British Airways five months later. 055 to Newark. After that crisis was over, we knew we would never lose track of our cash again. [44], In June 2010, two groups attempted, unsuccessfully, to revive Concorde for "Heritage" flights in time for the 2012 Olympics. The problem was exacerbated on the left gear's three remaining tyres by the uneven fuel load. What a ride it has been. But at the same time, people couldnt believe that we were coming around to say we were sorry and to thank them for their business. Dynasty Flyer is the airline's frequent flyer program. Strong leadership, firm parameters, and clear direction are necessary in a turnaround situation, but the workplace neednt be repressive. People were incredibly frustrated and wanted to let us know how badly they had been treated. The Continental jet dropped a strip of titanium alloy from its thrust reverser on the runway during takeoff. With little time and even less money to save the airline in 1994, Continentals leaders devised the Go Forward Plan, a four-part strategy focused on the fundamentals. Think money in, not money out. As Brenneman wryly states, I knew the fastest way to make money was to stop doing things that lost it, such as flying empty planes. We search Expedia, Orbitz and others for packages that can save you even more. Priority bags are a big hit. The analysis of impact energy considered a tyre piece of 4.5 kilograms (9.9lb) with a speed around 140 metres per second (310mph). The offer sounds pretty bold for a company almost in bankruptcy, doesnt it? We made payroll on January 17 with the help of a $29 million wire transfer Gordon arranged from Boeing. Both the Delta (London-Cincinnati) and Continental (London-Newark) were heading to the U.S. with nearly 600 people total on both aircraft. [3]:115, The accident led to modifications to Concorde, including more-secure electrical controls, Kevlar lining to the fuel tanks, and specially developed burst-resistant tyres. In front of a crowd of employees, we lit a match to it. Any first-year marketing student can tell you that to make more money, you have to listen to your best, most lucrative customers. Its thrilling to lead people to do something no one thinks can be done. En route stops were planned at Phoenix, Arizona and El Paso, Texas. They care; they talk; they laugh. When they are constants in a business, people become engaged in their work. It was scary. First, we divided the angry letters from customers among our officersexecutives through the rank of vice presidentand started making phone calls. [3]:159[28][29] Fuel transfer during taxiing left the number 5 wing tank 94 percent full. The reason tells you a lot about how people act when their companies are in a self-destructive mode. Believe it or not, at this point I still wasnt on Continentals payroll. That left Gordon nominally in charge, and he asked me to help. [citation needed] That higher speed increased the risk of tyre burst during takeoff. Thats where our focus was, and its a good rule for any turnaround. Chauve and Suaud gave detailed calculations, stating that without the retardation caused by the missing undercarriage spacer, the aircraft would have taken off 1684 metres from the start of the runway, before the point where the metal strip was located, although the BEA disputed this, saying the acceleration was normal. It returned to service on November 7, 2001, following the implementation of various modifications to the airframe, but to limited commercial success. The aircraft was leased to Air France on 6 January 1976. Departure time came and went, and people continued to trickle on board for another 40 minutes. The program didnt cost anything, but it added value to the customer. [55][57], A monument in honour of the crash victims was established at Gonesse. Our message was this: Continental is your company to make great. But in a narrower sense, we refers to myself and Gordon Bethune, Continentals chairman and CEO. [54][55][56] The convictions were overturned by a French appeals court in November 2012, thereby clearing Continental and Taylor of criminal responsibility. Accelerate your career with Harvard ManageMentor. By the fall of 1994, Continental had blown much of the $766 million in cash that it had when it emerged from bankruptcy in April 1993. The third step in breaking the doom loop was to cut our advertising budget in half.

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