maximus work from home indeed

I worked as a customer service representative for Maximus. You can see the list of people who just left the company after a short period of time working there. NONE of that was available. I was not provided with ANY training regarding how to complete the admin that I needed to complete when conducting an appointment with a member of the public. real person. Wir entschuldigen uns fr die Umstnde. Part-time +1. Remote. I am never shy about asking my supervisor questions or my manager, as they are always helpful. Monday to Friday. We need a schedule, we need phone lines, we need easily accessible tools in which to do our jobs. This company is proudly diverse as well, it is not limited to a single group. If they dont need everyone there that day, they offer people the opportunity to leave (not paid of course but still awesome). WebHelp us improve CareerBuilder by providing feedback about this job: Report this job Job ID: qF3sLPXm9ZkNtPuwnEqQasiSS. I asked my acting supervisor a question and he waited 45 minutes to respond. I sat there New Years Day and had a total of 5 calls per the 8 hours I was there. Since March, we've hired, trained, and deployed nearly 2,500 work-from-home agents to support unemployment programs, with the majority of these programs launched in less than a week. rights reserved There are internal job positing before they post any job on outside resources. Read what Customer Service Rep employee has to say about working at Maximus Services LLC: I love being able to work from home, only draw backs is a lot of customers pretend to be other pe. Tax homes are defined as where an individual earns the majority of their income unless they fall under the exceptions for temporary , Posted: (9 days ago) You will be told you are important and are making a difference, only to be tossed aside at the end like trash. When I returned from maternity leave, I was told that my 'new' shift would be 1pm-9pm. Driving Licence. Insights into Maximus Based on 129 survey responses What people like Ability to meet personal goals Supportive environment Areas for improvement Energising work tasks Sense of belonging General feeling of work happiness Decent place to work, nice team and good work life balance Where it was once a place where the person hired for the role was included in the choices of the team they had built, had quickly reorged into a place selected for you and your team members. The training and internet programs could be a little better when it comes to Customer service representatives. Researcher should initially plan a 4-hour visit once or twice weekly. Horrible company to work for; physiotherapists do not join them! para informarnos de que tienes problemas. There are always amazing chances of you moving up with the company, especially if you are actually here to work and do your job. CLICK HERE for full details and to apply for the High Volume Recruiter position. More. I enjoy making a difference in the lives of the people we help. Si vous continuez voir ce It was as if the training managers had never experienced a call center before, and expected all of the trainers that they hired to just roll with the chaos- which most of us did. By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy. This also allows us long-term to evaluate the optimal environment for each individual employee. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.. The glitches and system failures made it impossible to handle an already stressful job on both employee and customer end. per informarci del problema. Management is poor, supervisors are rude and bossy. Most importantly, we believe we are forging a path forward for government services longer term. The career list is updated regularly to ensure latest healthcare jobs recruitment can be shown up on site, creating more choices for our users, 2023 carehealthjobs.com. Weekends off (unless it's overtime), full time positions. Managers are also not willing to build relationships and trust but think that everyone needs to do that to work on that with them as if they are the ones to be depended on and the decision-makers of the business. You're only allowed 8 points before you get fired. MAXIMUS Ratings 3.2 Average rating of 4998 reviews on Indeed Headquarters McLean, VA Employees 10,000+ Revenue $1B to $5B (USD) Industry Government Website Facebook| Twitter| MAXIMUS company website Popular jobs at MAXIMUS Salary Satisfaction 51% Of the employees are satisfied about their pay Based on 11743 reviews Benefits Health Care No development of any kind. CLICK HERE for full details and to apply for the Part-Time Bilingual Customer Service Vaccination Call Center Rep position. Our digital team developed a health assessment mobile application called, Clear2Work. Official response from Maximus May 17, 2021 We appreciate that you took the time to post a review and are pleased that the opportunity to work remotely works well for you. When I first started the job we didn't have access to all of the right platforms that we needed to do our jobs but the person at charge didn't care and still threw us out there to customers. They make sure that those tools are working while you're in training. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.. The job didnt pay well when I worked there. This issue is prevalent in all of the Midlands manager's teams, with very few that are actually good people and tried to do right within their realm of possibility, which still wasn't enough for me to stay, which was the same for other people, within my holiday period 4 people left with 3 others looking to leave, from the time I was there they were constantly struggling to hire staff based on badmouthing. Maximus 3.2 Remote in Brooklyn, NY 11206 Myrtle Av From $100,000 a year Full-time The opportunity to work from home. We had over a month of, Co-workers will back you up and help you with problems. When call volumes peaked in April, 500 agents were responding to more than 16,000 calls and 2,000 emails per day from healthcare providers and the public. Supervisors can be very helpful which is extremely important when you're overwhelmed. 629 Maximus jobs available on Indeed.com. As trainers and training coordinators, our training lacked structure to say the least. In California and Indiana, we deployed agents in less than a week to respond to callers COVID-19 questions using information approved by each states department of health. Maximus was a very good company. There are ways to grow within the company. MAXIMUS is currently looking for a Recruitment Specialist to join our team! The company handles the business process services to government health and human services agencies. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. This company provides a variety of flexible schedules. Se continui a visualizzare But, the irate callers are the worst, the seating arrangements is horrid (no assigned seats and any shifts after 9:30am good luck getting a seat on time unless youre early), and the pay could be better. We play a critical role in helping governments achieve their goals by providing essential services to the most vulnerable citizens in the communities we serve. They refuse to fall on their sword when things go wrong, but rather try to hide those things from the client when possible, despite promising 100% transparency. Oh well, you work. The mantra of the company is "a manager at Maximus works until the job is done regardless of how many hours a day they work." UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles! Complex systems that support all workers key activities and constant change of direction. Completely understandable that there would be some confusion and chaos. Maximus offers the unique advantage of having a global presence with a local focus while maintaining a clear understanding of the communities in which we serve. But it requires transitioning eligible families to SNAP if theyre not current recipients, a major logistical challenge. In the early days of New Yorks COVID-19 outbreak, Maximus launched an information hotline in just three days to screen callers for symptoms and schedule test appointments directly into a unified scheduling system. Si continas viendo este mensaje, Hard work never goes unnoticed here. - CareHealthJobs. Management was awful, but I am not completely sure it was their fault. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Full-time + 1. Pandemic Electronic Benefit Transfer (P-EBT) ensures children dont go hungry while schools are closed. Remote in Southend-on-Sea SS2. Bilingual Customer Service Vaccination Call Center Rep An employee will use the app before coming to work each day. Supervisors show favoritism as they go on lunch breaks or cigarette breaks with their insubordinates. A wary public will have questions lots of them. Many will be higher-skill individuals who wont find TANFs high-touch support useful. Since early May, we've hired, trained, and deployed more than 1,100 agents. Supplemental Nutrition Assistance Programs (SNAP) face surging call and application volumes. Hey you have kids and it is Sunday? It's a great place to work. An odd argument considering that the majority of healthcare professionals have worked hard to achieve their degrees and they have experience in stressful hospital settings such as ICU and A&E; this also does not explain the company's inability to retain current, established staff. You stay until the end and your loyalty is rewarded with indifference and you are then told you are on your own. Maximus Federal--Independent Medical Reviewers- CA-DWC Remote Easy Apply 30d+ $43K-$52K Per Year (Employer est.) Please stay clear. What is not understandable is the complete lack of a basic platform from which to build this call center. They would always tell us to say to the customers that they were not available. For example, my 5 month old had to have surgery, and I wasn't permitted to take the day off for it. Monday to Friday. I am going to be completely honest here, I loved my manager and the leads at Maximus were very good people, but that is where the good things end. . CLICK HERE for full details and to apply for the Customer Service Rep Vaccination Call Center position. The benefits are great! Do you want to be left wondering how you will pay your rent, or how you will be able to afford your insurance? Paid training was nice, you learn the basics, you are tested and I had wonderful instructors and a really great cohort. Every day on the project, the management team would have someone new on their radar facing the firing squad. But of course the Maximus, GDIT and CMS employees get the federal holidays off. Learn more about our unique opportunities Now Hiring Customer Service Representatives If management still feels you should be on a CAP (Corrective Action Plan) even though you have proven your innocence, expect the CAP be lessened from 6 months to 3 months which means you are not eligible for any job promotions (you may have previously applied for) or bonusesnot bad, right? It came with many benefits. The app was developed and implemented in roughly two weeks and is being systematically deployed across operational sites in the United States. Maximus can help address these challenges. Like all companies, MAXIMUS has changed since first starting. This position will require Agents to use independent judgment to understand the logistics of available timeslots and if the location, distance and/or time of available appointments is a reasonable distance/timeframe to book an appointment. The benefits were reasonable and I would definitely return. This was one of the best jobs I have had with just a high school diploma. This position is responsible for facilitating the non-exempt recruitment process within a high volume contact center. Maximus has the capacity to screen, background check, hire, train, and deploy contact tracers and supporting agents in just days or weeks. One positive: I love my co-workers and we help each other all the time. Apply to Customer Service Representative, Product Analyst, Maximus Federal--independent Medical Reviewers- Ca-dwc and more! Trainee High Intensity Therapist - Home Based. They also pick favorites. Great place to work if you are looking for stability, as they provide you the opportunities to balance your life with work. Working with state governments, weve quickly transitioned to telehealth, conducting 11,500 virtual assessments between March and May alone. Wenn Lamentamos enva un correo electrnico a Their Recruiting Coordinator wrote to let us know they are currently hiring for the following openings: (adsbygoogle=window.adsbygoogle||[]).push({}); Heres a snippet of information about each of the available positions from the Maximus site: Quality Assurance Analyst/ COVID-19 Call Center, The Quality Assurance Analyst is responsible for conducting call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards. They will give you the run around and HR will not know what is going on. UPDATE: MAXIMUS informs us that the Part-Time Customer Service Roles are no longer available, however, please see below for the FULL-TIME roles! I have worked at the same location for almost four years and have been promoted three times. Essex Partnership University NHS Foundation Trust 3.7. They will also work with Customer Service Supervisors in assisting them in monitoring their team. As the emerging leader in these services, Maximus is helping Indiana, Florida, and others augment their public health resources with home-based contact tracers and disease investigators.

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