national express west midlands fine appeal

"Could I also remind all our customers that since Tuesday 30 November 2021, its now mandatory to wear face coverings on all public transport, including buses, unless youre exempt, so please remember to bring one with you for your journey. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. (a) Lost and Stolen Tickets: We will not be obliged to replace your Ticket if it is lost or stolen. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. content you might be interested in. All such reservations are subject to availability of seats on the Service for which you request a reservation and you will not be able to make a reservation on a particular Service if no seats are available on your selected Service. National Express West Midlands is changing its timetables from Sunday, December 5. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. We use cookies to help you with journey planning and relevant disruptions, remember your login and show you The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. Your refund will be calculated from whichever is the later of: the day you ask for a refund Unaccompanied children under the age of 14 will be refused travel. Calls to this number are charged at local rate. This is called Delay Repay. (c) No seat selection: If you do not pre-select a seat on a Service prior to departure, you may sit in any available and unreserved seat when you board the Coach provided that you move to another seat from the point at which such seat is reserved by another passenger and provided that you comply with any request from any driver of a Coach or National Express representative to move to another seat at any time during your Journey(s). where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. (e) Cancelling or changing your pre-selected seat: (f) Our right to change your pre-selected seat: (g) Special assistance passengers: We will endeavour to provide a seat that is appropriate to the needs of any passengers requiring special assistance at no additional charge to the Ticket fare. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends festivals which are offered from time to time in addition to our scheduled network; be the versions that form your contract with us. Need a paper copy? If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The customer service teams can access the ticket and travel information needed to deal with your query. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. Call us on 0345 303 6760 if you need help. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. We will check your Swift card, refund you for your new ticket and send you a new Swift card in the post. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. We strongly advise that you do not bring large valuable items onto the Coach as hold Luggage. In this case, our liability depends on other factors explained below. If you have an enquiry about using one of our services please ensure you contact the appropriate customer service team in each business. Id like to remind customers in Birmingham, Solihull and the Black Country to check our website for up-to-date information on the new times for their bus. you get a holiday but it must be one you wanted growing up , whats the holiday ? (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. Service 6 will still run directly between Sutton Coldfield and Walsall. Here is a listing of all currently active bus routes. We request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. Please note, you may be required to show proof of age at any point during your journey. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. Your refund will be calculated from whichever is the later of: When you get a refund, your Swift card will be blocked. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Please see the Ask section of our website at www.nationalexpress.com for further information. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. We will not be liable to you for any act or omission of any other customer or passenger on a Coach or at a Station. Corporate governance policy. Some journeys from Northfield will terminate in Hawkesley. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. We will take reasonable care of your Luggage while you are travelling with it on any Journey and if you notify us that you have left it behind and we locate it in accordance with Condition 11.4(a). Lines open 8am-10pm 7 days a week. Travel shops based at bus stations across the Black Country and used by . Or click 'Manage cookies' to learn more. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. We will not be obliged to carry any Luggage which has not been properly labelled. The package would have brought an experienced driver salary up to nearly 33k, and unlocked more than 900 of back pay for a full time driver." When you got fined had you already sent off for the photocard? It is not their Birthday !! (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. How do I explain to my parents I don't want to do medicine? Official account for National Express West Midlands buses. Youll get 90% of the remaining amount. (c) If you wish to cancel your Ticket: Please check the Special Conditions which apply to your Ticket for the circumstances in which you are permitted to cancel your Ticket and are entitled to a refund. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). The public transport provider has revised the timetables for 36 services across the region to add extra buses to the fleet in a bid to improve services. Modern slavery statement. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. A Ticket may only be used by the person(s) named in it or for whom it has been purchased and may not be transferred to or used by anyone else. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. (a) What are prohibited items? Where possible, small valuable items should be carried on your person and important papers and instruments should be kept in a bag, fitted with a lock as you see fit. Each Penalty Fare Notice should have its own appeal. (d) Fee for selecting a seat: There may be a fee for pre-selecting a seat. (i) You may store luggage in the hold of the coach, free of charge, 1 large suitcase or rucksack each measuring no more than 75cm x50cm x32cm and weighing no more than 20 kg. Greig Mackay, a director at the Bus Users campaign group, said the issues in the West Midlands were happening all over the UK. Labour left abandons Diane Abbott in antisemitism row, Keele University A104 2023 Entry (Health Foundation Yr) Applicants and Offer Holders. Contact our customer services below. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. You will be entitled to a refund either where: (i) you have cancelled your Ticket and you are entitled to a refund under the Special Conditions which are applicable to your Ticket; or. Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends (Image: Transport For The West Midlands (TFWN).) To obtain a refund you must comply with Condition 10 below. Coachcards are not valid on European Services. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. You are responsible for complying with all laws of any countries from, to or through which you are travelling. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Join the 2023 TSR All Day Revision Thread! We are adding in buses and drivers to improve reliability, especially at school times. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email). Likes. That is an ongoing process, overseen by Head of Zero Emission Implementation Vic Duddy. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. 10:40, 2 DEC 2021. Your Local Police; Birmingham LPA; Coventry LPA; . Oxford European and Middle Eastern Languages 2022 entry. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. We shall not be liable to you if you miss any Service as a result of your late arrival or your boarding at a different location, and we shall not be obliged to hold up any Service to wait for you, or to provide a place (or any reserved seat) on any other Service, if you miss a Service. Disabled children should be booked as children rather than 'Disabled'. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. The Met Office recorded a . An absolute maximum of three chargeable items of Luggage may be taken in the hold (maximum 5 overall) subject always to space being available and the charges having been paid and our agreement to carry the same. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. This does not apply to E-Tickets or M-Tickets. Bus. 806 8067 22 Registered Office: Imperial House, 2nd Floor, 40-42 Queens Road, Brighton, East Sussex, BN1 3XB, Taking a break or withdrawing from your course, Questions you wished you asked at open days. Birmingham If you wish to cancel your Ticket and claim a refund later than 24 hours prior to the departure time shown on your Ticket or after the departure time shown on your Ticket or you are unable to contact the original issuing office you should write to the Refunds Department, National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD, enclosing your Ticket (or in the case of M-Tickets and E-Tickets, the Ticket Number and type) and an explanation as to why you could not use it. National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. Group net zero target for Scope 1 and 2 emissions. You may also use this page to check the status of your appeal. (a) No liability if you have no reservation: If we cancel or withdraw a Service before it has commenced, and you do not have a place reserved on it, we shall have no liability to you or any third party. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. However, any cancellation or requests for changes to Service reservations after the departure of the applicable Service shall be considered to be a cancellation of the Ticket and, in such event, you shall only be entitled to a refund of your Ticket where a refund is expressly permitted under Condition 10 of these Conditions or otherwise under any Special Conditions which apply to the Ticket. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. Official University of Warwick 2023 Applicant Thread. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Conditions of carriage. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. (lines open 8am - 8pm 7 days a week). If you can't find your journey or it includes a connection please use our journey planner to see full details and book. These operators give refunds if youre delayed for 15 minutes or more: These operators give refunds if youre delayed for 30 minutes or more: You can get a refund if your ticket is either: How you apply depends on how you bought your ticket. Bus 934 provides an alternative between Barr Beacon and Walsall. If you want to use the wheelchair lift, we also need to check that the stops at which you wish to board and alight the Coach are accessible stops at which the wheelchair lift can be deployed and that the combined weight of you and your wheelchair is capable of being lifted by the wheelchair lift. Have you received the letter they send you? We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. National Express West Midlands is changing its timetables from Sunday, December 5 (Image: Shaun Fellows / Shine Pix Ltd) Commuters have been warned of changes to the National . Additional infants aged 0-2 must be paid for. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. (e) Proof of age: Evidence of the age of a child who is due to travel or is travelling may need to be produced at the time of purchase of a Child Ticket or at the point of boarding or at any point during the Journey(s) permitted by the Child Ticket. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. (g) No Luggage Stored for Restricted stops: There are some stops where, for safety reasons, we are unable, and are unable to permit you, to load and unload Luggage from the hold of Coaches. Commuters, students, schoolchildren, shoppers, people needing to get to hospital and medical appointments and others could struggle getting to where they need to be. (f) Refund charge: We will make an administrative charge of 5 per passenger (or such other charge as we may specify from time to time) for giving a refund and cancelling your Ticket except if the refund is made because of a cancellation or withdrawal of a Service as detailed in Condition 9.2 or if covered free of charge by the Special Conditions.

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