department of housing nsw maintenance

It contains annual reports, strategic plans, guides, policy documents, and open access We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. E-mail: customersupport@jaggaer.com. Social housing-related complaint. The $177.5 million program will deliver 250 new social homes, helping prevent rough sleepers from having to return to the streets. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodge's your request. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Housing Contact . This may include appealing a FACS decision that you disagree with. This program will be delivered by community housing providers in partnership with the Department of Communities and Justice through the Community Housing Innovation Fund approach. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. If you are seeking any of these outcomes, you can seek legal advice. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. That the Committee inquires into and reports on the management of public housing maintenance . The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. Find funding programs to help deliver social and affordable housing across NSW. A smartphone app that helps young people who have been in care on their journey to independence. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Requests can also be lodged through the NSW Government's eRepair portal. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). Show me on a map . State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Last updated: 16 September 2022 . Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. We cannot deal with complaints about community housing providers unless the complaint is about a maintenance service provided by an LAHC contractor or the provider is a Specialist Homelessness Service (SHS) that assists people who are homeless or at risk of homelessness. These translations should be used as a guide only. UseeRepair to lodge non-urgent maintenance issues online. $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. All reports are treated seriously and managed in the strictest confidence. You can call us to discuss your particular case. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. You can accessour apology to the Stolen Generations. You can access your housing information on the go using the MyHousing app on a smart phone. Access your housing information by registering with the MyHousing mobile app on your smartphone today. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. How to contact DCJ Housing As part of this we have changed how we manage repairs and maintenance to your property. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. eRepair walks you through a series of simple pictures and diagrams, identifying the repair you need and then lodges your request. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871. We're available 24 . The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. It contains annual reports, strategic plans, guides, policy documents, and open access. Brookvale NSW 2100. be reimbursed, up to $1,000 by the landlord. This is a NSW Government Directory listing. Its website should have information about complaints or you can ask its staff about how to make a complaint. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. World Square NSW . This inquiry is no longer receiving submissions. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Tenants are able to make alterations to their home. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login You do not need to do anything differently. You can find the address on our website. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. Use the information provided to contact the organisation. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. Social housing is maintained by commercial contractors whose performance is regulated by the Land and Housing Corporation (LAHC). These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire . . gas safety, electrical safety, locksmith, arborist, and other specialist services. contact. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. Specialist staff are available 24 hours a day, 7 days a week, to provide support and advice. We have a robust regime of monitoring of lift performance and outages, and ensure that, where there are any extended service disruptions or outages, DCJ is aware so it can communicate with tenants. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. If there is, we may suggest changes to policies or procedures. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. An example of a letter to Housing NSW describing how you could not contact the Housing Contact Centre follows on the next page. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page To make calling. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. Your rating will help us improve the website. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. not telling you the outcome of your complaint. Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east maintenance, the Housing Contact. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. contact information for other useful organisations. (3) The agency, however, did not commence effective operation until 1945. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations make payments to accounts. Trees and shrubs help our environment by giving us shade, privacy and fresh air. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. You can call us for advice about whether your issue is something we can help with. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. This means you can complain to us about the Registrars administrative conduct, including the way the Registrar has handled your complaint about a community housing provider. Aboriginal people can apply for housing and access work and study opportunities. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. The Registrar of Community Housing is within the Ombudsmans jurisdiction. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. Each eRepair request will be reviewed by DCJ staff before processing. State: NSW. If you are outside of Australia, please click here for overseas phone numbers. We cannot determine liability, order payment of compensation or change a decision made by NCAT. NSW Government. Communities and Justice, NSW Department of; Local Offices. NSW Government has a repository for NSW Government publications. Keep your property reasonably clean. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. What are your responsibilities and what does DCJ maintain? Related agencies. We will use your rating to help improve the site. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. Enter a postcode, suburb, town, or address to find a local housing office near you. For more information regarding alterations, go to theAlterations to a Home Policy. completing an online feedback form at www.housing.nsw.gov.au. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. A range of private rental assistance products and services available to help clients. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. However, we may be able to help you if an LAHC contractor maintains the property you are renting or the provider is a Specialist Homelessness Service (SHS). For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. Residents can call us on 1800 422 322. . Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. LAHC has 163 lifts across its portfolio and has contracts in place with specialised lift maintenance providers to ensure our lifts stay in optimal condition. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. Housing NSW's responsibility to repair your premises Your responsibilities as a tenant when repairs need to be made Part 2: Notice To Housing NSW Of The Need For A Repair 6 . Maintenance Show Maintenance Submenu. Department Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties, Raw sewerage overflowing inside your home, A major water leak that cannot be isolated. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. The Land and Housing Corporation (LAHC) owns the property and manages the This inquiry was self-referred on 22 October 2020. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. You can find contact details on our . housing pathways; delivers private rental products; . Link2home Veterans and Ex-Service - 1800 326 989. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. Housing Offices (DCJ . *All figures current as of 30 November, 2021. You may be trying to access this site from a secured browser on the server. Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. We give free, confidential language services to clients who may needhousing information or help. We are changing the way social housing is delivered and how we respond to homelessness in NSW. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) feedback@facs.nsw.gov.au launch. You first need to appeal to FACS. writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. Housing NSW office now has a. telephone with a direct link to the. Department. Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. The NSW Government has also made additional investment into social housing maintenance, in response to the COVID-19 pandemic. We spend more than $1 million per day on repairing and maintaining homes. The 2022 Housing Package will provide $337 million in funding for a capital maintenance program, as well as acquire and build new homes through the Together Home Transition Program. Tenants are best contacting their tenancy manager of their housing provider. HAC is independent and can review FACSs decisions and recommend changes. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Centre is the single point of. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. Most DCJ offices are open Monday to Friday from 9am to 5pm. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. You can complain to FACS by: phoning: 1800 422 322 [press 2] emailing: feedback@facs.nsw.gov.au. Resources for affordable housing, community housing and specialist homelessness service providers. Working to improve the service and experience for our tenants. Please don't include personal or financial information here. Contact Centre about repairs and. Our website uses an automatic service to translate our content into different languages. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. Social housing. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks 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issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution 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The Star Casino at 20 80 Pyrmont Street Pyrmont, Official Caution issued to Bengalla Mining Company Pty Limited, Official Caution issued to Sell and Parker Pty Ltd, Penalty Notice issued to Richard Crookes Construction Pty Ltd, Prosecution of Wollongong Recycling NSW Pty Ltd, Official Caution issued to Enviroking Investments Pty Ltd, Official Caution issued to Hunter Quarries Pty Ltd, Official Caution issued to Kane Constructions Pty Ltd, Penalty Notice issued to Sovechles Nominees Pty Ltd, Fire Safety Order issued to 444 Harris Street Ultimo, Fire Safety Order issued to 48 Pirrama Road Pyrmont, Fire Safety Order issued to 6 Central Park Avenue Chippendale, Penalty Notice and Development Control Order issued to Wollongong Coal Limited, Official Caution issued to Bloompark Consulting Pty Ltd, Penalty Notice issued to Collector Wind Farm Pty Ltd, Official Caution issued to ATB Morton NSW Pty Limited, Penalty Notice issued to ATB Morton NSW Pty Limited, Official Caution issued to Hanson 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