hounslow council complaints about neighbours

The ASB officer said he had contacted police to see if they had any concerns about the neighbour and they await their response. We use cookies to ensure that we provide you with the best possible experience on our website. that it was meeting with other agencies that week. Also, the council can enter the land and carry out the required work. Subsidence can be caused by a hedges roots taking moisture from soils that shrink. Chapter 9 of High hedges complaints: prevention and cure gives detailed guidance on enforcing remedial notices. Your neighbour could report it to your local council and you could be told to cut your hedge. If youre having trouble writing the complaint, a relative or friend or Citizens Advice may be able to help. It might be worth reading Hedge height and light loss. Whilst the landlord has to take steps to address ASB in line with its ASB policy, it has a responsibility to balance this with the needs of its vulnerable residents including those who may be the perpetrators of ASB. hat the landlord did fail to sufficiently communicate with the resident during the period of this review. This could include keeping the hedge within its new height for as long as its there. Advice can vary depending on where you live. Grade 2 cases include noise nuisance outside of permitted hours and verbal abuse. The TW4 postcode is made up of Hounslow West and parts of Cranford, whilst the TW5 postcode includes Heston and Cranford. What does it mean to have power of attorney? Initial complaints should be directed to Hounslow Council directly. Your hedge might count as a high hedge if its over 2 metres - check the definition on the Royal Horticultural Society website. For example, 2 metres will only be the right height in some cases. The numerical value of Hounslow in Chaldean Numerology is: 6, The numerical value of Hounslow in Pythagorean Numerology is: 1. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. and report community problems like potholes, broken street lights, fly-tipping, litter, and dog fouling. The HO did. If its not clear where the boundary is, you can get help from RICS - they work with surveyors who can help with property problems. This means your noisy neighbour must stop making the noise or face legal action. The council here instructs the police to confiscate items. All rights reserved. Complain about noise to the council High hedges, trees and boundaries Call the police Take action through the courts Overview Follow these steps if you have a dispute with your neighbour. The remedial notice issued by the council will say what must be done. By the landlord. For extreme cases the nuisance neighbours can be evicted or rehoused. Dont include personal or financial information like your National Insurance number or credit card details. However, the landlord said that its HO continued to monitor the situation which resulted in periods when the nuisance stopped. I unpacked my home pioneer home cinema unit just now and am blasting Def Leopard love bites so loud my ears are bleeding. The neighbour making all the noise is sleeping now so I have some rest at least. The sub woofer is incredible on this system. The landlords internal communications show it updated the action plan in September 2020 to reflect this. She added . Problems could include, for example, if you think a hedge is too high or branches from your neighbours tree are overhanging into your garden. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. It is evident the neighbour is suffering from serious mental health issues. Take 3 minutes to tell us if you found what you needed on our website. During the investigation, the ASB Team and HO worked with the police and other agencies to find a resolution to the issues raised about noise nuisance from the neighbour. The landlords policy says on receiving the initial report, the HO would make an initial assessment to determine a plan of action and to make a referral to the ASB team for Grade 1 & 2 cases. The landlord. Hounslow House. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. But you can still try to settle your dispute by following the steps in Over the garden hedge. hours number to the resident. It is noted that the landlord enquired about the installation of noise monitoring equipment on 19 May 2020. the landlord made a safeguarding referral in respect of the neighbour. If you think your neighbours tree is dangerous, you can report it to the council - for example if you think it might fall over. If its on the boundary between properties, youll need to check the legal documents you got when you bought your home. This doesnt include those privet hedges that lose all their leaves in winter and beech or hornbeam hedges that keep dead leaves in winter. They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. We couldn't complain to the council as we owned the house and if we sold we would have to inform the new owners. "Hounslow." When theyve got both sides of the story, a council officer will visit the site to look at the hedge and its surroundings. Clearly explain: Stick to the facts and give all relevant information to back up your points. This is evidence of the landlord failing to follow its complaints process. On 4 June 2021, the landlord provided a stage two final response. However, there is a lack of evidence to show the landlord followed up on the actions identified at this stage. It followed this up with an email to the resident on 14 August 2020 advising his report had been logged and requesting him to record the times/dates of the alleged noise nuisance and ASB in diary sheets. There are also over 60 community events and street parties will be taking . waiting for the lift. The hedge must be on land owned or occupied by someone else. The council cannot order your neighbour to: It could be weeks or months. I'm not knowledgeable when it comes to what can and can't be done by law, but it wouldn't hurt to. Furthermore, the landlord spoke to the residents neighbour, September 2019 and January 2020, and it arranged mediation between the two parties on 24, February 2020. Check the councils website or complaint form, or contact the council, to find out how much the right fee is and how you should pay it. Definitions.net. The resident asserted that the noise persisted, and the landlord had not offered a solution to the issue; therefore, he requested that it escalate the complaint. The council may offer reduced fees for people who are on a low income or benefits. Welcome to the Digital Spy forums. Use FixMyStreet.com to Contact your local council. Due the neighbour having mental health issues, the landlord had a responsibility to engage with support agencies in order to help, maintain his tenancy and also establish an action plan to address and mitigate the impact of ASB on those affected including the resident. We bought a house a few years ago, only to find as soon as we moved in, a single mother drug dealer lived next door. Their accounts of what has happened are summarised below. The landlords antisocial behaviour (ASB) procedure, states that reports of noise should be investigated by the landlord if it cannot be resolved informally by the resident. At tim. Call Out of hours emergency on 020 8583 2222. Postal Address. The landlords internal notes show it contacted Adult Mental health team who confirmed which team the resident was under the care of. It advised that, as there was no evidence of noise nuisance, it could not take any further action. It is the administrative centre of the London Borough of Hounslow, and is identified in the London Plan as one of the 12 metropolitan centres in Greater London. It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. The council should determine your complaint impartially. London Borough of Hounslow delayed in assisting a homeless man with mental health issues finds Local Government Ombudsman, Dr Jane Martin. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. Call Customer services on 020 8583 2000. Before you cut a tree, check if its protected by a Tree Preservation Order. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. On 13 April 2021, the neighbour made a self-referral for support. We used to go to work shattered. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. You cant be sure what the result will be. This is a simple guide and not a statement of the law. They concluded at this time that there may not be a case to investigate or keep open any longer but said they would write to. On 30 April 2021, the landlord visited the neighbour to deliver him a warning letter stating he was breaching. There is no evidence of the landlord logging a complaint prior to April 2021. On 12 August 2020, the resident and another neighbour reported to the landlord that there had been smoke from his neighbours flat at 2.45 am that morning. If that doesn't work there are other ways you can ask them to stop, for example by reporting them to the council. The resident said the issues had gone on for years. Even when I asked them about the noisy neighbour they were very defensive. I have a neighbour. Check if your neighbour will let you throw away the branches - legally they own them. Comments are moderated so may not appear immediately. Visiting Hounslow House. You can complain to the council if you think theyve done something wrong, failed to provide a service or not followed correct procedures. Web. You can change your cookie settings at any time. Talk to your neighbour face to face if you can - make a note of what you agreed. It said if the resident felt in danger, then he should call the Councils Enforcement team and leave a message and insist that they visit the flat. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. You have accepted additional cookies. One of the most common neighbourly issues is excessive or unreasonable noise levels. There was a further incident in August 2021 when the police had to gain entry into the neighbours property in the early hours. Serves them right, even though they could not sleep, they were all too limp to report someone they feared. Save time, and do it online . The Ombudsman considers the evidence and looks to see if there has been any 'maladministration', for example . . It will take only 2 minutes to fill in. The landlord issued its stage one complaint response to the resident on 16, August 2019 and 12 March 2020 to observe the noise level.

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