ego warranty australia

This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. Whoever is in quality control needs to be checked on. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. In my most recent encounter I have requested a call back several times. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. The phone call was quick and painless. $1249. This warranty applies only to the original purchaser at retail and may not be transferred. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. var BCData = {"csrf_token":"d1c8e713bfe2bf97c3928838c93963a6323f860b979e1a04c7709379532c8fc2"}; ","consent_manager.unsaved_changes":"You have unsaved changes","consent_manager.by_using":"By using our website, you're agreeing to our","consent_manager.agree_on_data_collection":"By using our website, you're agreeing to the collection of data as described in our ","consent_manager.change_preferences":"You can change your preferences at any time","consent_manager.cancel_dialog_title":"Are you sure you want to cancel? js.src = src; How many years can you expect an Ego lawn mower battery to last? EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Specific warranties apply to the products below: Commercial Tools: LBX6000, BCX3800, STX3800, HTX6500, CSX3000, PPX1000, PSX2500, PTX5100, BHX1001. For the best experience on our site, be sure to turn on Javascript in your browser. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. question or warranty issue, making the process even easier for you. Then I did leave a message that they did not return. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. almost 2 months to get a battery to replace one that malfunctioned Chervon has no other liability under this warranty. * Subject to product registration and annual inspection/ servicing. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Initially I had recommended EGO products to a number of people, but no longer will do so and will never purchase one again. Ph Australia; 1300 000 346. For online customer service requests, please email support@egopowerplus.com.au. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. Defective product will receive free repair. The store will not work correctly when cookies are disabled. Recently, my lawn mower decided to stop working. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Find out how we combat fake reviews. The worlds worst customer service! They will not listen to what you say. Patented battery technology delivers gas power and performance plus longer run times. var theme_settings = { Agents are available: 10:00AM - 6:00PM EST (Saturday and Sunday). What?? '&l='+l:'';j.async=tru e;j.src= })(window,document,'script','dataLayer','GTM-MJ96WTR'); The competitor is located in Australia; The following exclusions apply; . And then why the heck did HD ship the item two states away instead of the 15 miles to the other store? function browserSupportsAllFeatures() { Basically no customer service. There was no reply so I said Hello. The store will not work correctly when cookies are disabled. } These parts are covered for 90/30 days from manufacture defects in normal working conditions. My lawn is 40'x30', doesn't take long to mow. }; Were so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. Husqvarna 5 Year Domestic Warranty Program - All Mower Spares For some reason he asked for the serial number of the charger that came with it. && ('objectFit' in document.documentElement.style); Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. Any handling and transportation costs (and other expenses incurred in claiming this warranty) xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); This has been the most grueling process ever. js.onerror = function () { You have to do it through support (I had to do it two times). EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. PDF Ego Warranty Policy Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. 5 Kingston Park Court, Knoxfield, Victoria, Australia, 3180 ACN 004 881 145 ABN 76 004 881 145 Email: csc@stihl.com.au Telephone: 1300 366 665 Warranty means this warranty. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. JavaScript seems to be disabled in your browser. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . Bought almost $1400 worth of Ego tools less than one year ago. I had to call into Home Depot every now and then to see what was going on, and all they could tell me was the current status "In transit" "under repair", etc. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. They do not stand behind their products. Best EGO Lawn Mower Reviews 2023 - Pro Tool Reviews Here I am.7-8 weeks later.without a lawn mower. }, Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Call Ego customer service. I bought Ego lawn mower, weed wacker and blower thinking I was getting quality products. Really !!! The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). (function () { Call Ego support and need to wait about one hour for someone to answer. 5-year limited warranty. Claims under the warranty must be made within the warranty term. To make a claim, what good is a 3-year battery warranty if i can't get a - Reddit They received the mower and the process began. BEWARE: EGO battery powered tools warranty is a scam. If you register your product, well have your information on file when you call us with a The second time the call back was the next day. Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. %PDF-1.5 % The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . I recommend against purchasing anything from Ego! Experience With EGO (Lawn Tools) Customer Support & Warranty. I did. Your receipt will be requested upon completion of this registration. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. && window.URL 27 0 obj <>/Filter/FlateDecode/ID[<848663B22972AB4F9458285856A132C6>]/Index[14 29]/Info 13 0 R/Length 76/Prev 24527/Root 15 0 R/Size 43/Type/XRef/W[1 2 1]>>stream hbbd``b`@`B W EGO: Warranty: 5 Year: Product Length (mm) 880: Delivery & Returns EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. j=d.createElement(s),dl=l!='dataLayer'? The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. Please click on link to raise a new warranty claim, Please click on link to raise a new warranty claim or to track an existing claim. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. returned. Consumer Guarantee Act 1993. 100% satisfied with how EGO honors their warranty. EGO Power+ will NOT honor 3-year warranty if not purchased through 0 // object-fit support It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. From someone you can hardly understand their dialect, very disheartening and disappointed with no resolution yet for a battery under warranty. Last update I got was that the item was marked "in transit" back to the store on the 17th. Customer Service is TERRIBLE! For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Please allow up to 24 hours for your account to update before redeeming points. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. 2 weeks of on hold, nobody answers. EGO POWER+ 56V Brushless 350mm Line Trimmer with - Total Tools He said he couldn't honor the warranty because I couldn't provide the serial number of the charger. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? After that, they said it would need to be repaired but it's covered under warranty. The message is very annoying. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. "Thank you for continuing to hold your call is very important to us, we are doing everything possible to expedite your call". Bought a string trimmer with battery, then an extra battery October 2022. All rights reserved. Redeem by 15th July 2023. Purchase selected EGO Product(s) in one transaction and receive a FREE item via EGO Redemption. This company obviously doesn't care about customer support ! We use dedicated people and clever technology to safeguard our platform. So I did. Don't waste your money. The repair facility they sent to? We stand behind our products, so please call with any concerns or questions. 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers. Plus, the ergonomic design offers additional comfort and is beneficial specially if you work with your hands for long hours. So just over 2 weeks later and I still haven't received it. The offer only applies to walk behind push and self-propelled mowers, it does not apply 2 years with registration completed within 90 days from date of purchase. function loadScript(src) { Called the warranty number on Thursday. Visit eReplacementParts.com to find parts for your EGO tools. Finally, they are jerking you around, as Lowe's shows everything but the 2.5 batteries in stock as stand alone batteries. 42 0 obj <>stream Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. This deposit is refundable when the repair service is deemed to be covered under warranty. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. The shop is only open 8-4 weekdays with no weekend hours. && window.URLSearchParams custom: { ago HotSarcasm More posts you may like r/BMWi3 Join The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. One dead boy in a nappy. Fast forward to now (April 2023) and while using the string trimmer it just stopped. If you already registered an EGO product, you can log into your account and view your product details. I've charged my EGO 7.5Ah battery about 84 times. Auto-sensing technology monitors and feeds the length of the line for a continuous 16" cutting swath delivering non-stop high-performance trimming. A community dedicated to helping people with advice on personal home improvement projects. With a nationwide network of EGO approved service dealers, youre never too far from the support you need. After multiple tortuous calls to customer service they finally agreed to replace them. document.documentElement.className = document.documentElement.className.replace('no-js', 'js'); Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. EGO Power+ LB6500 650 CFM (Skin) $285.40 Delivered @ Amazon AU 3178. Spent a fortune on various Ego tools and the chainsaw stopped working. console.error('Failed to load polyfill script ' + src); website store locator. What would you like to do? WebFont.load({ JavaScript seems to be disabled in your browser. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. Be the first to know about new products and innovations. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! The proof of purchase (invoice / receipt) needs to be presented when returning the mower. Email: support@egopowerplus.co.nz. I need to put a small deposit down ($20) with Home Depot. EGO POWER+ WARRANTY POLICY. window.lazySizesConfig = window.lazySizesConfig || {}; I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. Wouldn't take a charge. What would you like to do? If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you An authorised service center will be selected to repair the product according to the stated warranty terms. Ego should be sending out re-designed replacement units to customers with failed units. If you do not allow these, then some or all of these functions may not work properly. Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Spring 2023 (about 3 months later) both batteries were dead. I didn't have any way to see a status on my warranty claim. I bought a zero turn mower and its dead less than a year after purchase. Check out our library of quick how-to videos. ","consent_manager.essential_category":"Essential","consent_manager.esential_purpose":"Essential for the site and any requested services to work, but do not perform any additional or secondary function. xmlHttp.setRequestHeader('Content-Type', 'application/json'); So in summary -- The initial call with EGO was very good. endstream endobj startxref I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. EGO Reviews | Read Customer Service Reviews of egopowerplus.com We see that youre on the North America site but appear to be outside the U.S. and Canada. ","consent_manager.accept_all_cookies":"Accept All Cookies","consent_manager.gdpr_settings":"Settings","consent_manager.data_collection_preferences":"Website Data Collection Preferences","consent_manager.use_data_by_cookies":" uses data collected by cookies and JavaScript libraries to improve your shopping experience. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. How about hiring some help ! I really like the EGO line except for the price of there batteries. My attempts at a warranty replacement have been horrendous. It goes against our guidelines to offer incentives for reviews. If you are serious about having the best warranty plan, then you go with EGO. I guess that means I have to take time from work. Registering your product does not work. I will never buy one of their products again. View Details. She hung up on me. if (!browserSupportsAllFeatures()) { It's not like it had to be shipped cross country. hVn8>b% markings. })(); Resources and Support for EGO Owners | EGO - EGO Power Plus Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. We stand behind our products, so please call with any concerns or questions. classes: false When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. We see that youre on the North America site but appear to be outside the U.S. and Canada. Over one hour waits. Low Price Guarantee and Free Delivery on orders above $99. If the mower For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Don't buy their products. The store will not work correctly when cookies are disabled. Warranty Policy | EGO POWER+ EGO POWER+ 56V Brushless 350mm Line Trimmer with Telescopic Aluminum Shaft ST1400E-ST is available at Total Tools. Thats why all our products are covered by extended warranties* that you can rely on. audioguy1911 6 mo. Barry Humphries, Australian comedian best known for alter-ego - CNN The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. When requesting warranty service, you must present the original dated sales receipt. This company is truly a joke save your money, energy and time ! We're so confident in the performance of our tools that we offer professional users a 3-year warranty . Buy at Acme Tools Buy at Lowe's Best EGO Walk-Behind Lawn Mower LM2130SP Select Cut XP Self-Propelled Lawn Mower For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. So beware if you try to take them up on their "5 year" year warranty. So any non-AU supplied items have different prefix letters in the serial#! This website makes use of cookies to enhance browsing experience and provide additional functionality. Two states away. The battery & charger are kept in my house when the weather is cold. I got connected with somebody right away and they went through basic troubleshooting steps (Making sure the battery is charged, trying the battery on other tools, etc.). Battery works as expected until warranty runs out. Scan this QR code to download the app now. What if you bought a tool only, with no charger? Authorized Service Centers for Batteries? : r/egopowerplus - Reddit I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. We see that you are on the Australia/New Zealand site, but you appear to be in the United States. Chervon New Zealand Be the first to know about new products, innovations, and offers. Warranty Policy | EGO Power Plus Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. ego doesn't honor warranties : r/egopowerplus - Reddit Do you have no warranty? CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. I've talked to home depot about it, they do nothing.

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