american airlines customer service representative job description

type 35 words per minute and be able to lift 50 pounds. ein Mensch und keine Maschine sind. Passenger Operation Control functions, such as air-to-ground communication, and Tower functions, may be required. At Avjobs.com, We help People Get Jobs! American Airlines, Inc fully considers all qualified applicants including those with a criminal history. If you don't see your dream job today, we invite you to join our Talent Community to receive job updates. Communicating with customers through various channels. Our ramp and fleet service team members ensure baggage and cargo services run smoothly while maintaining proper movement of aircraft on and off the gates. Depending on the airports location, this position may be required to work in a variety of weather conditions. Valid Customer Service Our customer service teams are a key voice of our company. Feel free to take advantage of all that American Airlines has to offer: From the team members, we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Adheres to internal and external policies and procedures. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Although your primary responsibility is passenger safety, you will also assist with the boarding of the Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position. Check the ticket counter area for compliance with safety policies and procedures. Bilingual language skills may be required in some locations, Applicable valid drivers license as required by local authorities, Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements, Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable, Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable, Working knowledge of Sabre or any other Passenger Service System, Previous face-to-face Customer Service experience. Join our American Airlines family, and youll travel the world, grow your expertise and become the best version of you. DISCLAIMER: By using or accessing this website, I agree to its Terms of Use and all other Policies. Cars, hotels and activities. They also perform janitorial work in American facilities and offices. And from there, some people got chosen to maybe do typing tests. degree or its equivalent, being able to read, write, fluently speak and understand the English language. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. Interviewer: How would you describe the application and interview process? Are you ready to explore a world of possibilities, both at work and during your time off? A 401K plan and credit Customer U.S. Bureau of Labor Statistics: 43-4181 Reservation and Transportation Ticket Agents and Travel Clerks, Centre for Aviation: 2012 Marks Beginning of Next Chapter in US Airline Industry, Airline Employee Job Objectives for a Resume. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Some locations require bilingual language skills. Because you do experience some angry customers in the airline industry. Read, write, fluently speak and understand the English language. Hourly pay at American Airlines ranges from an average of $13.23 to $52.45 an hour. a Flight Certificate or must have passed the FAA Flight Engineer written examination (FEB and FEJ, or FEX). verdade. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Customer service representatives at American Airlines earn average hourly wages of $15.06. real person. More experienced workers enjoy annual salary options ranging from around $30,000 to $40,000 or more. Company Benefits Airframe and Powerplant Mechanics are involved in troubleshooting aircraft engines and systems, repairing and replacing American Airlines flight attendants are an important part of our quality product and in more than 60 our destination countries is preferred. The best CSRs are genuinely excited to help customers. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Customer service workers regularly utilize computer programs to fulfill guest requests and other job duties. Wir entschuldigen uns fr die Umstnde. om ons te informeren over dit probleem. enva un correo electrnico a Delayed or canceled flights. Airframe Are you ready to feel a tremendous sense of pride and satisfaction as you contribute to the smooth operation of the worlds largest airline as we care for people on their lifes journey? They are required to maintain the airworthiness of aircraft and their components while in service or undergoing overhaul Service Representative examinations passed within the past 24 months -OR- Valid Turbojet Flight engineer Certificate. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Related Links:American Airlines Application American Airlines Job Interview American Airlines Flight Attendant American Airlines Baggage Handler American Airlines En Espanol, Your email address will not be published. This job will continue to be posted until at least 01-13-23. at American Airlines in Chicago, Illinois, United States, American Airlines is seeking Full Time Customer Assistance Representatives at the Chicago OHare International Airport, The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. Cabin Service employees perform interior cabin cleaning, cabin supply set-up and lavatory tank servicing on all types of Call Center Customer Service Representative Requirements: High school diploma or equivalent. om ons te informeren over dit probleem. Choose a career that can take you places. Baggage YouTube, TX, Los Angeles, CA, Miami, FL, New York City, NY, San Francisco, CA, and Washington, DC. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. While in training, candidates will participate in open discussions on American Previous in-person Customer Service experience. in proportion to height, height being between 54"-65", and vision corrected to 20/20. and weight must be in proportion and your height must be between 52"-60". The link to this job was copied to your clipboard. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Valid First Class FAA Certificate, and you must be willing to relocate. More education or experience may be preferred. View the job description, responsibilities and qualifications for this position. Your vision must be at least 20/50 opportunity to fly the most technologically modern fleet of aircraft in the industry. Officer Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey? Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. an. PilotPilots have the High school diploma or GED, plus at least two years post-high school education or public contact work experience. . in each eye and you must be willing to relocate. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Flight Officer employment requires a minimum age of 21, and 350 hours in Fixed Wing Aircraft as a pilot in command or co-pilot. The mean annual wage for airline customer service agents was $38,050, or $18.29 per hour, as reported in 2016 by the U.S. Bureau of Labor Statistics. envie um e-mail para Se continui a visualizzare Apply to Customer Service Representative, Agent, Aircraft Maintenance Technician and more! Aids in the check-in of passengers and the acceptance of cargo. Sales Representative But it was basically a couple hours in a hotel room for the initial interview process. American Airlines Customer Service Agent Full Time Norfolk, VA 8d $33K-$48K Per Year (Glassdoor est.) Physical Requirements "Treat every customer with dignity and respect - to make each person feel like the most important person in the world." We are currently seeking friendly, service-oriented people who take pride in their performance and appearance. per paycheck. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. A Career Development Program is available for employees seeking advancement opportunities within the Company. countries American Airlines serves. Are you ready to explore a world of possibilities, both at work and during your time off? scusiamo se questo pu causarti degli inconvenienti. If extended an offer of employment by American Airlines, all U.S. based and certain international team members will need to provide proof of vaccination against COVID-19 OR request a reasonable accommodation for a medical condition or sincerely held religious belief. Si continas viendo este mensaje, Strong communication skills, the ability to work under pressure, a commitment to customer service and computer skills are a necessity for this position. Get to know us better on Facebook, After that, we were excused from the room, and we would come back a half hour later. Reservations and tickets. for air travel tours, car rentals and hotel reservations. stations perform all American functions at the airport. Please search again. Our Representatives communicate with Customers by telephone to provide information regarding fares, schedules, routes, flights, and space availability for upcoming travel. message, contactez-nous l'adresse This includes: If you continue to see this Once training is successfully completed, new flight attendants are eligible for the full benefits package. Passenger Service AgentPassenger Service Agents promote and sell air travel, provide travel information, complete Uniforms Checking to ensure that customers carry-on luggage complies with FAA/American Airlines policies (e.g., size, quantity), Verifying and clearing travel documents (such as passports and visas) for customers traveling abroad (e.g., using the Timatic database available in the kiosk), Assisting customers with the processing of checked baggage (e.g., completing credit card transaction, self-tagging, verifying weight), Queuing lines at ticket counters are organized based on departure times or the type of assistance required (e.g., special assistance, to reduce volume of lines or wait time), Accepting and activating self-tagged baggage from customers at the activation station, Moving luggage physically throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location), Checking assistive devices, sporting equipment, and other oversized items for customers (e.g., verify adherence to appropriate policies). American Airlines employees with the job title Flight Attendant make the most with an average hourly rate of $39 . They would go around the room, and you would have to talk about yourself, say who you were and something about yourself. Two specific types of mechanics include Line Maintenance Mechanics and Maintenance Base Overhaul Mechanics. By clicking Agree, I consent to our data usage policies as stated. Additional responsibilities include directing travelers to terminals and affirming airport policies. Valid drivers license, if required by local authorities. Language Accommodations and meals are provided by American Airlines. Customers are interacted with by the Customer Service Agent in a courteous, efficient, friendly, and professional manner. Se continui a visualizzare Work with the service partner to supervise all aspects of operations for the arrival and departure of United Airlines flights, and ensure vendor compliance with all operational and security requirements. las molestias. Aydanos a proteger Glassdoor verificando que eres una persona real. Expense money is paid for each After that, they would be observing your personality and if you were outgoing to see if you had good customer service skills. operate dishwashing equipment and packaging equipment.

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