which of the following exemplifies a service?

a. The staff believe that, as a nurse, she should be able to understand what is expected. Answer: Anything that can be offered to a market for attention, acquisition, use, or Skill: Concept This is an example of ________ marketing. services. Objective: LO 8: Define product and describe the major classifications of products and REF: Page 415 | Page 416 b. When the British colonists first landed in America, three pigs set foot on the land too. Difficulty: Moderate, Developing a product or service involves defining the benefits that it will offer. You can also participate in innumerable actives such as hiking, fishing, and camping. Product mix length refers to the total number of items a company carries within its product lines. Ruben Delgado built his enterprise on the faithful patronage of four specialty shops and a large contract from Elmore Distributors. Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. A manager approves an employee's request to extend his hours on Monday through Thursday so h. product planners must build ________. Advocacy is best represented by: As part of performance appraisal, the nurse manager designs strategies to acknowledge staff members. Question: Which of the following exemplifies a service? D) sense of adventure E) Services are tangible product offerings whose quality can be easily measured. b. b. a. Cultural immersion. AACSB: Analytical thinking Difficulty: Easy, Products and services fall into two broad classes based on the types of consumers that use ANS: D AACSB: Analytical thinking REF: Page 414 TOP: AONE competency: Professionalism. We can expect more collaborations like this to emerge as universities leverage their research capabilities and policy leaders seek out new ideas to tackle global problems. Alex, a graphic designer, suffers from a terrible headache while at work. Difficulty: Moderate, If a consumer purchases a new flat-screen "smart" television, what is the augmented But the creative heads of the ad agency tasked with coming up with a phrase decided to drop the modifier, and stick to the simple. c. Specific questions related to management of comfort are included for the institution as a whole. AACSB: Analytical thinking. This geological formation is situated within a gorge by Cedar Creek, which is James Rivers tributary. services. Naturally, this has earned the state the monicker, Mother of Presidents. The hotel today offers a Dirty Dancing package, complete with Dirty Dancing-themed activities, dance parties, dance classes and more. Term 1 / 26 The chief nursing officer decides to establish a client advocacy position in an oncology unit. The emotional component of intercultural competence is the persons: Every company is required to pay an unemployment tax that is based on the: allows employees to select the benefits they prefer from options established by the employer. But let's face itwe face hundreds of competitors! ANS: A * 1 point. Which of these is an example of assimilation? - Answers The headquarter building of the US Department of Defense is often mistaken to be situated in Washington. Answer: TRUE final milestone-intro to business.pdf - 1 Darren believed It was opened in 1964. The first Thanksgiving was very very different from how it is thought to have been celebrated, and came two years before the Plymouth Thanksgiving of 1621, which is considered to be the first Thanksgiving fete. The deliciousness of Virginia ham can be understood from the fact that Thomas Jefferson had dozens of this meat shipped to him when he stayed in France! individual centered career planning primarily focuses on. B) social marketing John's experience represents what aspect of the current consumer experience? a. Empowering the patient. services. AACSB: Application of knowledge AACSB: Application of knowledge; Written and oral communication Skill: Concept, Answer: Product line stretching occurs when a company lengthens its product line beyond its, current range. And then she procrastinates. A) convenience product B) social a. Virginia is also famous for Shenandoah National Park and the . D) Specialty items Skill: Application b. And so, it is evident that academic institutions are now playing an increasingly crucial role in finding solutions for the worlds most pressing issues. B) diamond ring E) niche Objective: LO 8: Define product and describe the major classifications of products and ANS: B AACSB: Application of knowledge Industrial products, on the other hand, are those that are purchased for further processing or for use in conducting a business. Which of the following is a subjective measure of performance? . D) shopping like Netflix and Pandora, what is the core customer value involved? Objective: LO 8.1: Define product and describe the major classifications of products and services. B) rental car Objective: LO 8: Define product and describe the major classifications of products and Marketers must get everyone in the organization to be customer centered. expressing the problems of urban society. Difficulty: Easy, Which of the following exemplifies a service? Four-Peat Exemplifies Speed City - University of Houston Athletics Patient activation refers to patients' willingness and ability to take independent actions to manage their health and care. Specifically, 18th century. AACSB: Analytical thinking On the other hand, internal marketing means that the service firm must orient and motivate its customer-contact employees and supporting service people to work as a team to provide customer satisfaction. E) person Objective: LO 8: Define product and describe the major classifications of products and Only through such a collective effort can we hope to achieve positive change and make the world a better place for everyone. "We make an excellent product," Ruben Delgado stated, "and we honor a good guarantee on everything we sell. Difficulty: Moderate. _____ are special benefitsusually noncash itemsfor executives. 2 A brand has positive brand equity when consumers react more favorably to it than to a generic or unbranded version of the same product. Activities such as documentation of details or promotion of services may remain at the technical or conceptual level without a commitment to caring interactions. Difficulty: Easy, The advertising slogan, "We bring good things to life," used by General Electric to market In total, Virginia has given the U.S. eight Presidents. Skill: Concept In recent times, however, packaging has become an important marketing tool as well. It was just a prayer led by Captain John Woodlief 30 miles upstream from Jamestown, to celebrate their safe journey from England. services. 1 : to show or illustrate by example anecdotes exemplifying those virtues 2 : to make an attested copy or transcript of (a document) under seal 3 a : to be an instance of or serve as an example : embody she exemplifies the qualities of a good leader b : to be typical of a dish that exemplifies French cuisine Synonyms demonstrate illustrate instance Difficulty: Easy, ________ are a form of product that consists of activities, benefits, or satisfactions offered Each level adds E) Repair items Difficulty: Easy, What is a product? C) Brands Objective: LO 8: Define product and describe the major classifications of products and The nurse manager understands that the three Ps associated with client education are philosophy, priority, and performance. c. Providing products. Which of the following is NOT a product or service? Answer: FALSE a levels of which. Refer to the scenario below to answer the following question(s). maximum value for her money, she plans to spend substantial time and effort in gathering At the third level, The most iconic Virginia Ham comes from Smithfield, which is called the ham capital of the world. services. Service marketers, therefore, have to master interactive marketing skills. Answer: C On the occasions that she doesn't, she writes and realises that writing is like creating magic. Difficulty: Moderate, ________ are industrial products that aid in the buyer's production or operations, including Corrine, a student nurse, often hears that nurses are gatekeepers and wonders what that term means. a. Difficulty: Easy, Product attributes include all of the following EXCEPT ________. He even added a line of various grades of personalized stationery and business cards. Which of the following is an objective measure of performance? grace sherwood is a direct ancestor of mine. Ruben Delgado established a brand name, known merely as Delgado, and decided to expand on it. services. c. Function of controlling which patients see the physician and which do not. Marketing mix planning begins with _____. Difficulty: Moderate, Tourism Australia's global marketing campaign, "There's nothing like Australia" is an D) Consumer products Skill: Concept Answer: A services. Jamestown is where Captain John Smith first established the British colony in 1607. Service perishability means that services cannot be stored for later sale or use. d. Cannot encompass nurses within this framework. AACSB: Analytical thinking For example, a nurse who is an expert clinician in a specialty practice area, when diagnosed with a serious chronic illness, may not have the appropriate background to make informed healthcare decisions. Objective: LO 8: Define product and describe the major classifications of products and AACSB: Application of knowledge Difficulty: Easy, Installations consist of ________. Answer: The two broad classes are consumer products and industrial products. Employment-at-will is a common-law doctrine holding that: an employer has the right to hire, fire, demote, or promote whomever it chooses. Using high-tech-low-touch approaches. During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. Answer: Student examples may vary. B) laptop Skill: Concept Answer: Student examples may vary. d. Put the medicine pouch on the shelf beside the bed. For full information, please see the disclaimerhere. At the second Which of the following best exemplifies someone fulfilling - Brainly Intro to Business Milestone Final.docx - 1 Which of the following The complexity of options in health care and the processes and policies involved in funding health services for patients, as well as fragmented relationships with a growing variety of healthcare providers, contribute to the complexity of the system for patients, especially for those who might need it most, such as the poor, uninsured or underinsured, and homeless. C) core customer value MGMT497 - 17 Whichofthefollowingexemplifiesgoodstrategyexecution A Perhaps Ruben's biggest added touch, however, was the addition of two salespeople who would work to explain the diverse array of products offered by Delgado, as well as nurture existing accounts. This is best classified as: The _____ allows the rater to mark an employees performance on a continuum indicating low to high levels of a particular characteristic. a. C) price B) Products do not include experiences, organizations, persons, places, and ideas. Today, Virginia peanuts are considered among the best in the world. As a result, several federal and state laws regulate labeling. Difficulty: Easy, ________ marketing consists of activities undertaken to create, maintain, or change the Question 6. D) organization E) branding Pain management, the discharge process, and post-discharge patient callbacks are specific areas where nurses can make significant improvement in patient satisfaction. Apuurva loves to write. A manager approves an employee's request to use his home office rather than drive to work on Fridays. 18) Which of the following is an example of a pure tangible good? C) internal Service variability means that the quality of services depends on who provides them as well as when, where, and how they are provided. Answer: TRUE Difficulty: Easy, Unsought products are products that the customer usually buys frequently, immediately, Which of the following is an example of telecommuting? When consumers visit a multigroup practice, they do not have the option of selecting a specific healthcare provider, and thus, there is less opportunity to build a trusting relationship with a provider. services. Chapter 8 - Testbanks - Warning: TT: undefined function: 32 - Studocu Difficulty: Moderate, Which of the following is true with regard to services? Question 7. In writing the patient satisfaction survey, the nurse manager is aware of the education levels of the families. d. Development of services that have been identified by the women and neighborhood advocates as necessary for their health care. products and servicesthose bought by final consumersare usually classified according to A gourmet dessert maker starts a rewards program for sales clerks who provide excellent customer service. Skill: Concept A) Social network These products include the three broad categories of materials and parts, capital items, and supplies and services. D) Location The chief nursing officer is pleased with the nurse manager's strategy of improving patient satisfaction in the pediatric intensive care unit. A) Services refer to purely tangible products. E) long-lasting makeup It also boasts of housing one-fourth of the Appalachian Trail, the Blue Ridge Parkway, and Shenandoah National Park. But also probably because Kentucky and West Virginia were carved out from this state. Introduction to Business Unit 3 Milestone Sophia Course Ardern will serve as a visiting professor and assume the mantle of the institutions first-ever leader in online extremism. A) an actual product 15 which of the following exemplifies a service a E) Supplies and repair services By 1902, the state had become the largest peanut producer. C) service From sweet and salty to buttery, they are loaded with flavors. Today, this historical site is wonderfully preserved. D) Brand equity management b. As a nurse leader, you explain that this is a reference to the: B) Products do not include experiences, organizations, persons, places, and ideas. https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone A) operating supplies services. Difficulty: Easy, Give examples of pure tangible goods. provide employees with antidotes to be taken if exposed to hazardous materials. Virginia ham is a culinary icon today, accorded a status like no other in Virginia. AACSB: Analytical thinking D) brand name Lack of motivation. Avoiding litigation. Neil Gorsuch caught selling property to head of law firm "involved in 2003-2023 Chegg Inc. All rights reserved. Others include William Harrison, John Tyler, Zachary Taylor, and Woodrow Wilson. and services, product lines, and product mixes. B) Services are a form of product that consists of activities, benefits, or satisfactions offered for During this period, Eric Sehgals Love Story was extremely popular. Skill: Application E) internal C) slick and attractive packaging REF: Page 415 TOP: AONE competency: Communication and Relationship-Building. Skill: Concept This defines the service characteristic of: - heterogeneity - homogeneity - inseparability - perishability - intangibility Intangible Because services have no physical substance and cannot be touched, stored, or possessed like goods, they are said to be: - homogeneous - perishable - intangible - inseparable - heterogeneous Service Failure ANS: D Answer: B E) Products refer to only those activities that are essentially intangible. identification for which a significant group of buyers is willing to make a special purchase Answer to Question #268823 in English for Jen. Strategy execution is to be stated as a plan of business organization which relates to the execution strategy of the business firm with a motive to attain its performance. B) state-of the art technology b. Answer: D E) Brand personality C) setting a reasonable price for the product D) features Answer: Examples will vary. Answer: A manufacturer has four sponsorship options. C) specialty Within the Arlington National Cemetery stands the Tomb of Unknown Soldier memorial, marking the sacrifice of those brave soldiers whose bodies could not be identified in World War I, World War II, andthe Korean War. Product attribute decisions involve product quality, features, and style and design. Answer: C Mechanics of Materials (Russell C. Hibbeler; S. C. Fan), Big Data, Data Mining, and Machine Learning (Jared Dean), Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. The family of the patient, who is a Native American, places a medicine pouch in the bed with the young woman. Nope. Objective: LO 8: Define product and describe the major classifications of products and services. a. AACSB: Application of knowledge; Written and oral communication, Answer: Packaging involves designing and producing the container or wrapper for a product. Answer: D Sue, the nurse manager, implements a patient-centered approach that focuses on the meaning of the experience for the patient and family, primary nursing, and a health literacy approach. Which of the following best exemplifies cooperative training? Objective: LO 8: Define product and describe the major classifications of products and services. Difficulty: Easy, How do consumers perceive products? Answer: C AACSB: Analytical thinking and services, product lines, and product mixes. AACSB: Analytical thinking A community college program in solar panel installation partnering with solar panel installation companies providing internships. If a states minimum wage is higher than the federal minimum wage, _____. Along the way, you can find some of the oldest mountains in the world; New River, which is the oldest river in North America; and highest waterfalls of the Rockies. C) social The purpose of a material safety data sheet (MSDS) is to _____. Objective: LO 8: Define product and describe the major classifications of products and Difficulty: Moderate, ________ are less frequently purchased consumer products and services that customers Objective: LO 8: Define product and describe the major classifications of products and services. level, product planners must ________. Answer: Today, as competition and costs increase, and as productivity and quality decrease, more service marketing sophistication is needed. E) tech support and warranty Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. b. b. more customer value. c. Identifying community support groups. Virginia is known for the Appalachian Trail, oysters, Presidential homes, the Arlington National Cemetery, Dirty Dancing, Wild Ponies, Chesapeake Bay Bridge Tunnel, and the Brunswick Stew. a. A) Brand equity services. Answer: C Name these two broad classes and describe how they are different from each other. and beautiful summertime climate. E) Convenience products At 17.6 miles, the Chesapeake Bay Bridge Tunnel is the worlds largest bridge-tunnel complex. Partnership with area city councilors and health professionals to provide services that are consistent with their vision and funding sources. are all examples of ________ marketing. B) design Which of the following statements is true of the equity theory? This theory of motivation was first introduced by John Stacey Adams in 1963. Complete the sentence by writing the correct form of the word shown in parentheses. Advocacy means making known and defending and protecting the rights and interests of others, as well as ensuring the dignity and respect due to others. C) turn the core benefit into an actual product What, you thought only Salem had witch trials? The views expressed in this article are solely those of the author and not of any institution or organization. them. services. This masterpiece was meticulously designed and redesigned by Jefferson himself and took almost 40 years to complete. OSHA would categorize Alexs illness as a(n): Organizations must continually train their current employees because of: ____ is the most widely used means of rating employees. A gourmet dessert maker wins an award for outstanding customer service. Answer: C REF: Page 423 TOP: AONE competency: Knowledge of the Health Care Environment, Which of the following activities would represent a customer-friendly approach in a healthcare setting? Despite its size, it took as little as 16 months to finish its construction in 1943. E) laundry detergent AACSB: Application of knowledge Skill: Concept. B) state-of the art technology Objective: LO 8.3: Identify the four characteristics that affect the marketing of services and the additional marketing considerations that services require. https://www.sobtell.com/q/tutorial/default/206996-bus-100-introduction-to-business-unit-3-milestone setting group piece-rate standards and paying weekly bonuses when those standards are exceeded, subgroup of the board of directors that is composed of directors who are not officers of the firm. AACSB: Analytical thinking ", In designing a program for young adults regarding safe sexual practices, which of the following might reach the greatest number in your target group? a. cosmetics? Skill: Concept Skill: Concept A) Liabilities Skill: Concept a. Web-based applications A gourmet dessert maker wins an award for outstanding customer service. and services, product lines, and product mixes. B) specialty As the head nurse, your best action would be to: Difficulty: Challenging, A service refers to an activity, benefit, or satisfaction offered for sale that is essentially Objective: LO 8: Define product and describe the major classifications of products and E) negative brand equity You are involved in designing a clinic for women in an inner-city neighborhood. The fact is it is situated close to Washington but is actually in Virginia. identifying the accomplishments of government. voila! It seemed only natural that the marketing of the State uses something that was contemporary and bold for the time. Answer: C customers compare carefully on suitability, quality, price, and style. A gourmet dessert maker wins an award for outstanding customer service. The uncongested river is accessible to entire public, so is n View the full answer Transcribed image text: Which of the following scenarios best exemplifies an excludable and rivalrous good? If a consumer buys a lawn mower for use around home, the lawn mower is a consumer product. C) social C) furniture An excludable and rivalrous good simply means a private good, and of the given options, only the pair of shoes suits this category. B) Unsought products In order for a metaphor or simile to be successful, the comparison must be convincing. Increased levels of poverty. D) person Answer: The Federal Trade Commission Act of 1914 held that false, misleading, or deceptive labels or packages constitute unfair competition. E) Specialty products Labels can mislead consumers, fail to describe important ingredients, or fail to include needed safety warnings. AACSB: Analytical thinking Answer: B AACSB: Analytical thinking Skill: Concept, Answer: C AACSB: Analytical thinking Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: C AACSB: Application of knowledge Skill: Concept, AACSB: Analytical thinking Skill: Concept, Answer: E AACSB: Analytical thinking Skill: Concept, Answer: B AACSB: Application of knowledge Skill: Concept, Answer: A AACSB: Application of knowledge Skill: Concept, Answer: E AACSB: Application of knowledge Skill: Concept. Difficulty: Moderate, Industrial products and services include raw materials, buildings, fixed equipment, supplies, Answer: A Using a local anesthetic before inserting a needle into a child's arm Which of the following groups best exemplifies ancestral human You are: A) highly priced luxury goods such as Rolex watches D) specialty products C) Total quality management 30 Things Virginia is Known and Famous For - Hey Explorer services. The cognitive component of intercultural competence is the persons: At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if the they are applying the lessons about gathering pertinent information from callers. The most basic level is ________, which addresses the question, "What total output produced divided by number of Full Time Equivalents. D) co-branding Difficulty: Easy, What is the core customer value a customer might purchase when buying Urban Decay It almost fell into ruins after the death of the Washingtons, after which it changed hands a couple of times, all the while deteriorating. Objective: LO 8: Define product and describe the major classifications of products and A(n) _____ shop is an arrangement that makes workers who dont join a union to make payments equal to union dues and fees to get union representation services. D) social engineering Right-to-work laws _____. C) Niche c. Advocating for the patient. 30 seconds. services. Objective: LO 8: Define product and describe the major classifications of products and services. ANS: D Solved Which of the following exemplifies a service? * 1 - Chegg B) Quality function deployment Falling levels of education among the public. Answer: The service profit chain links service firm profits with employee and customer satisfaction. A) breakfast cereal Difficulty: Easy, Product planners need to consider products and services on three levels. A) variety of collections (jovial). As was Jacqueline Susanns The Love Machine. answer choices. Why were the promises of the Bolsheviks appealing to the Russian people? Objective: LO 8: Define product and describe the major classifications of products and In other words, academic institutions need to be efficient in their collaboration with government leaders, and Arderns appointment is a prime example of what can happen when this integration works. She decides to implement these changes throughout the hospital. for sale that are essentially intangible and do not result in the ownership of anything. E) place b. Objective: LO 8: Define product and describe the major classifications of products and The nurse manager analyzes the data from the patient satisfaction surveys. A goal of this clinic might be: AACSB: Written and oral communication 18- Health Prom, Community Exam 1: Ch. d. A children's preoperative holding area is initiated in response to requests from families and nurses who care for them.. ANS: D Difficulty: Easy, Specialty products are consumer products and services that customers evaluate on ANS: C A service orientation means delivering services in a manner that is least disruptive. Objective: LO 8: Define product and describe the major classifications of products and One can explore a number of things, from Cherokee life to Southern Appalachians music. Limited health insurance. d. The public does not trust care providers other than nurses, ANS: B

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